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KMID : 0665420110260060682
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Korean Journal of Food Culture
2011 Volume.26 No. 6 p.682 ~ p.691
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Effects of What Consumers Want in Brand Identification, Brand Attachment, and Customer Loyalty in Family Restaurants
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Jeon Gwee-Yeon
Lee Eun-Ju
Ha Dong-Hyun
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Abstract
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The purpose of this research was to identify not only the effect of what consumers want from their brand identification and
brand attachment, but also the effect of their perceived brand identification on their perceived brand attachment in the
family restaurant setting. This research also investigated the causal relationship between a consumer’s perceived brand
attachment and brand loyalty. A total of 332 questionnaires were collected from customers who visited one of 4 nationallybranded family restaurants in Daegu. With the consent of the store managers of each family restaurant brand, students of Dongguk University helped respondents fill out questionnaires and collected the data. There were three major findings of this research. First, the benefits that consumers wanted were found to have a significant effect on their perceived brand identification and brand attachment. Second, the perceived brand identification of customers was found to have a significant effect on their perceived brand attachment. And third, the perceived brand attachment of customers was found to have a significant effect on their perceived brand loyalty. Also, consumer’s benefits sought affected their perceived brand attachment through their perceived brand identification, and consumer’s benefits sought and brand identification respectively influenced their perceived brand loyalty through their perceived brand attachment. Therefore, marketing managers or general managers of family restaurants should identify consumer benefits in order to increase sales and profits.
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KEYWORD
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benefits sought, brand identification, brand attachment, brand loyalty
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